No we don’t. However, if you’ve got a particular requirement, get in touch and we’ll see what we can do.
Yes, that’s fine. Lots of people have photos inside paper wallets or thin cardboard boxes. They help keep your photos clean and tidy.
Yep! Anything sticky like Blu-tack, sellotape, glue, Nutella, etc on photos is bad news for our machines and we won’t scan them. Please remove anything sticky from your photos. Dried coffee rings shouldn’t be a problem though they obviously spoil the photo.
Yep! Photos that have staples could damage or scratch our machines and we won’t scan them. Please carefully remove staples from your photo prints.
Yes. If your photos are round, curvy or a funny shape we can still scan them for you.
Yes. And no. If a photo has been folded and has a crease mark running up it we can still scan it but the digital version will show the crease mark. We can scan photos that are a little curved at the corners but not if it won’t lie reasonably flat.
No. We’ll send your photos back to you and you can manage them how you want.
Lots of people have photos that show people being very silly, very drunk, very undressed, etc. So long as what your photos show is legal, that’s fine and we can scan them for you. Discretion assured.
Heck, no. We only scan your photos for you and we don’t give your scans to anyone else. They’re your images and you own the copyright.
To keep things simple, we scan at a higher 600dpi (dots per inch) resolution. Scanning at 600dpi takes us longer than a lower resolution of 300dpi but it’s a better service for you. A resolution of 600dpi is more than good enough for sharing your photos on FaceBook, etc and for printing copies for a photobook.
We save scans in the standard JPEG format.
Yes. We’ll rotate your photos so that they’re the right way up and each scan will be the same size.
No, we don’t overlay any watermarks on your scans – that would spoil them. For those that don’t know, a watermark is typically a faint design or line of text overlaid on an image.
Yes. We’ll save your scans into the folders of the same name that’s on your photo wallets/bundles. If we can’t read the handwriting we’ll use names like Folder A and put a Post-it Note saying Folder A on the photo bundle.
Collection and delivery
3 Saxon Road
Don’t forget to include the order number we sent you either on your packaging or on a sheet of paper along with your photos.
Sure. If you can easily get to us (we’re in Hoylake, Wirral) then drop-off and pick-up by arrangement is fine. We sometimes collect locally too – just get in touch and we’ll organise collection.
Depending upon the size of your order we’ll either securely return your photos via Royal Mail or UPS. An email will be sent to you as they are dispatched along with a tracking number too.
Yes we do. We’ll always attempt to use the packaging that you used to send your photos to us. It helps to cut down on unnecessary waste.
Questions about Scan Factory
Yes it is. Online security is very important to us. All transactions on our website are secure using a 128-bit encrypted, SSL connection. For piece of mind, make sure you can see the green padlock in your browser confirming that we’re using a secure connection. We don’t get to see and we don’t store your payment card details. For online payments our trusted provider is Stripe, a secure, PCI-DSS compliant, payment provider used by thousands of websites around the world.
For customers using our local drop-off and collection service we accept cash on delivery (sorry, no cheques).
Because we think it’s a fair, practical way to charge for our services. We could charge per photo, but who wants to count a few hundred photos, one by one? And if you over or under count then we’d have to issue credits or additional charges – that’s too much of a faff.
Some providers charge on a per half/full shoe box basis. That’s not great for customers who only want a smaller number of photos scanned. It’s also not fair on us if someone stuffs to the brim a size 15 shoe box! So we price by weight, though if an order is a gram or two over we’re okay with that.
No, well not yet anyway. We currently work in an office but who knows, maybe one day we’ll have a huge place, full of whirring computers and humming scanners! We’re based in Hoylake, Wirral right by the sea. Hoylake is a lovely place to live and you might have heard of it as it has a golf club that hosts The Open golf championships.
Me, John Cronin. Here’s a little more information.